PAFI members recently visited the DEL5 Amazon Fulfilment Centre as part of our Experiential Learning Series—an initiative designed to provide first-hand exposure to large-scale operations, innovation, and best practices shaping today’s business ecosystem. The visit offered a rare, behind-the-scenes look at how one of the world’s most sophisticated logistics networks functions seamlessly at scale.
Guided by a facility expert, members were taken through the entire operational lifecycle—from order placement and supplier procurement to inventory management, sorting, packing, and final dispatch. The walkthrough provided valuable insights into the integration of advanced technologies, data-driven systems, and human expertise that power efficient and timely deliveries. Members also had the opportunity to observe how automation and AI-enabled processes are increasingly being embedded across operations to enhance accuracy, speed, and customer satisfaction.
The visit underscored the scale and impact of Amazon India’s operations. With a workforce of over 120,000 direct employees (including both full- and part-time roles), the company has built a robust and inclusive employment ecosystem. Since entering India in 2010, Amazon has invested approximately $40 billion in the country and has committed an additional $35 billion by 2030, with a strong focus on technology advancement, including AI enablement.
Amazon India’s operations infrastructure spans more than 43 million cubic feet of storage capacity, supported by fulfilment and sortation centres across 19 states. The organisation has also made notable strides in diversity and inclusion, with over 32% women associates in its operations workforce—one of the highest ratios globally outside the United States.
Seasonal scalability was another key highlight, with Amazon generating over 150,000 temporary employment opportunities during the recent Great Indian Festival. Additionally, the platform continues to empower entrepreneurship at scale, hosting over 1.7 million sellers, nearly half of whom are based in Tier 2 and Tier 3 cities—reflecting its role in enabling wider market access and economic participation.
Overall, the visit was not only insightful but also highly engaging, offering members a deeper understanding of how operational excellence, innovation, and inclusive growth intersect in practice.
PAFI extends its sincere thanks to Chetan Krishnaswamy for graciously hosting the delegation and facilitating an enriching and informative experience for all participants.
